Contact Veilux

Raising a support request with us — Veilux, the people behind this product — separate from anything a customer raises with your firm.

When you would use this: something in the product itself needs our attention, rather than a customer's question your own team can answer.

Raising one: "New request to Veilux", a subject and a description. It goes straight to our own support desk, and everyone at your firm who holds this permission can see it and what happens to it — it is not private to whoever raised it, the way a "My tickets" internal request is.

Following one: the list shows its status, priority, when it was raised and when it last had activity; open it to read the thread and reply the same way you would any ticket.

When it refuses: "Not available" means contacting us directly is not part of your role — ask an administrator at your own firm; they may raise it instead, or grant you the permission.