Knowledge base report

Which articles are actually read, and which ones fail to answer — least helpful first, so the article most worth fixing sits at the top.

When you would use this: to see which knowledge-base articles are working, and which ones people read and then still needed to ask someone.

What you see: every article, its group, its publish status, how many views it has had, and its helpful votes shown as "helpful out of every vote cast" — never a bare, unvoted 0%; an article with no votes yet says so instead.

A narrower view: none — this report reads the same for everyone who holds the permission.

When it refuses: "Reports are not available to your role" means you lack the plain reporting permission — ask an Owner or Admin.