Credit notes

Amounts this firm has credited back to your account — a refund, a correction, or an adjustment — each linked to the invoice it applies against.

When you would use this: to see why a balance changed without a payment behind it, or to check a credit you were told about has actually been applied.

Steps: open "Credit notes" to see the list; select one to see which invoice it reduced and by how much. A credit note is issued by the firm — there is nothing to action here yourself.

When it refuses: an empty list simply means none have been issued to you. If you expected one and do not see it, ask on "Contact us".