Veilux access log

A record of when someone from Veilux has been in your account, and why — support sessions and the handful of actions we take on a firm's behalf, never a customer's or a colleague's own activity, which lives in your own Audit log instead.

When you would use this: checking whether Veilux support looked at your account around the time you raised something with them, or simply confirming nobody has been in without a reason.

What each row shows: when it happened, and the stated reason for a support session — never which person at Veilux it was; rows read "Veilux (Support)" rather than a name or email, and any internal note we keep on a session is never shown here.

When it refuses: "Veilux access log is not available to your role" means you lack the permission to read audit history — ask an Owner or Admin.